Big Laser Co. - Terms of Service

Version: v1.2 - 2026-05-19 Operator: Big Laser LLC d/b/a Big Laser Co. ("BLC", "we", "us", "our") Site: biglaser.co Contact: Use the contact form on biglaser.co. Legal notices and authorized mail may be sent to the mailing address in section 15.

Attorney review required: These Terms are operational draft language for Big Laser Co. They have not been reviewed by an attorney and are not legal advice. Have qualified counsel review before publishing or relying on them.

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1. Acceptance

By creating an account, placing an order, using a design tool, uploading content, submitting a prompt, approving a proof, or using any part of biglaser.co (the "Site"), you agree to these Terms of Service (the "Terms"). If you do not agree, do not use the Site.

These Terms form a binding contract between you and Big Laser LLC d/b/a Big Laser Co., a Colorado business.

We may update these Terms over time. See section 12 for how changes work.

2. Eligibility

You must be at least 18 years old to create an account, use our design tools, or place an order. If you are between 13 and 17, a parent or legal guardian must place the order on your behalf and accept these Terms for you. The Site is not intended for children under 13.

We currently ship only within the United States. We may expand later; nothing here promises that we will.

You must use the Site in compliance with all laws that apply to you.

3. Your Account

To buy custom items, save designs, use gated tools, or complete checkout, you may need an account.

You agree to:

• Give us accurate name, email, billing, shipping, and project information.
• Keep your password reasonably secure.
• Not share your account with others.
• Not create more than one account per person without our permission.
• Tell us promptly if you suspect someone has accessed your account.

We may suspend, restrict, or close an account if we believe in good faith that:

• The account is being used to violate these Terms.
• The account has unpaid charges, repeated chargebacks, or fraudulent payment activity.
• The account is being used to copy, scrape, reverse engineer, or bypass our tools, previews, products, or design process.
• Continuing the account creates legal, safety, payment, operational, or reputational risk for us, our staff, our vendors, or other customers.

We will normally try to contact you first, but we are not required to.

4. Acceptable Use

You agree not to upload, generate, prompt for, order, or ask us to produce any of the following:

• Material you do not have the rights to, including copyrighted images, logos, photos, fonts, text, characters, or artwork owned by someone else.
• Trademarks, brand names, college marks, sports logos, entertainment logos, game art, celebrity likenesses, or franchise references you are not licensed to reproduce.
• Hate speech, slurs, or content targeting people based on race, religion, gender, sexuality, disability, nationality, veteran status, or similar protected characteristics.
• Sexually explicit content, content sexualizing minors in any way, or content depicting non-consensual acts.
• Content that harasses, threatens, humiliates, impersonates, or doxxes a real identifiable person.
• Content promoting violence, self-harm, illegal activity, weapons misuse, controlled substances, fraud, or evasion of law.
• Content that would be unsafe, unlawful, or irresponsible for us to produce, ship, display, or associate with.

You also agree not to:

• Use our previews, generated concepts, tool outputs, product photography, product copy, or design process to avoid purchasing from us or to recreate our products elsewhere.
• Resell, sublicense, redistribute, or publish BLC-generated designs as templates, clipart packs, SVG bundles, laser files, NFTs, prompts, datasets, or design assets without a written license from us.
• Scrape, crawl, screen-capture at scale, automate, or systematically download the Site, previews, generated outputs, product images, thumbnails, prompts, pricing, or internal flows.
• Reverse engineer, decompile, inspect, copy, imitate, benchmark for cloning, or extract our design tools, workflows, prompts, scoring methods, model choices, code, data, UI behavior, watermarking, or anti-abuse systems.
• Use our tools to build, train, improve, or validate a competing tool, product, dataset, or design service.
• Attack, probe, overload, interfere with, or attempt unauthorized access to the Site or any account, cart, file, API, storage bucket, or connected service.

We are a human-run shop. We may manually review prompts, uploads, previews, designs, orders, files, messages, and related metadata. We may refuse, pause, cancel, remove, or modify any order or design at our discretion if we believe it violates these Terms, creates risk, abuses the tools, copies our IP, or is not a job we want to make. If we cancel an unfulfilled paid order for our own business reasons, we will refund the unfulfilled portion as required by law and our payment processor rules.

5. Design Tools, Inputs, Outputs, and Data

This section applies to SignGen, current or future image/design tools, internal tools, tools formerly or informally referred to by other names, and any related preview, quote, cart, or ordering workflow.

5.1 Inputs

"Inputs" means anything you type, upload, select, configure, submit, approve, or otherwise provide through the Site or to us for a project, including prompts, chats, reference images, art files, logos, text, names, dates, sketches, measurements, revisions, comments, and customer-supplied project information.

You represent and warrant that:

• You own or have permission to use everything in your Inputs.
• Your Inputs do not violate section 4.
• You are not submitting someone else's photo, likeness, personal information, private information, or protected material without permission.
• You have the authority to place the order and approve the proof for any business, wedding party, organization, or other group you claim to represent.

To the extent you have rights in your Inputs, you grant BLC a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, reproduce, store, modify, adapt, analyze, transmit, display, publish, photograph, archive, and create derivative works from the Inputs for any BLC business purpose, including:

• generating previews and designs;
• quoting, producing, fulfilling, shipping, and supporting orders;
• improving, testing, debugging, auditing, and protecting our tools;
• detecting abuse, fraud, infringement, and unsafe content;
• training, evaluating, or improving internal software, AI systems, production systems, and workflows;
• documenting projects and customer approvals;
• marketing, portfolio, gallery, social media, advertising, and promotional use, unless we separately agree in writing not to show a specific project;
• developing, offering, selling, reselling, reproducing, photographing, filming, displaying, and promoting BLC products, samples, templates, product concepts, production methods, and same-or-similar designs, subject to third-party rights you did not own and any separate written privacy or exclusivity agreement.

This license does not mean we claim ownership of third-party IP you did not own. It means you gave us permission to use the material you provided, and you are responsible if you lacked the right to provide it.

5.2 Outputs and Previews

"Outputs" means previews, drafts, generated images, generated text, design concepts, configurations, renderings, proofs, files, or other results created by or through our tools, staff, vendors, software, prompts, or production process.

The legal status of AI-assisted or software-generated designs is unsettled. We do not promise that any Output is copyrightable, unique, exclusive, non-infringing, or free of third-party claims.

Unless we agree otherwise in writing:

• BLC owns or controls the Site, tools, prompts, software, workflows, templates, production methods, design systems, generated preview flows, anti-abuse methods, watermarking, internal datasets, and business process used to create Outputs.
• Preview images and draft Outputs are for evaluating and ordering through BLC. They are not a license to copy, manufacture, reproduce, sell, or take the design elsewhere.
• Buying a physical product gives you ownership of that physical item after payment clears and delivery occurs, subject to these Terms. It does not give you the underlying source files, SVGs, vectors, CAD files, prompts, templates, software, tool logic, or production files.
• You may display and use the physical product for normal personal, wedding, gift, business, office, event, or brand-display purposes.
• If you want clean digital files, source files, mass-production rights, resale rights, sublicensing rights, or exclusive rights, you need a separate written license from BLC with separate pricing.
• You may not resell, redistribute, publish, upload, or package Outputs as clipart, templates, SVG bundles, laser files, datasets, prompts, NFTs, print-on-demand assets, or design assets without a written license from us.

We retain the right to refuse to fulfill any design, including one we generated or previewed, if it later appears to violate these Terms, infringe someone else's rights, create risk, or conflict with our business judgment.

5.3 Watermarks and Anti-Abuse

Previews of designs shown on the Site may include visible or invisible watermarks, distortion, low-resolution output, tracking, metadata, or other anti-abuse controls.

When you complete a paid physical order, the physical product will not include BLC preview watermarks. Any clean digital files must be licensed separately.

You agree not to remove, obscure, defeat, crop out, bypass, or work around watermarks or preview protections on designs you have not licensed.

5.4 Third-Party AI and Tool Providers

Our tools may use third-party AI, image, storage, analytics, payment, shipping, or infrastructure providers. Provider names, models, and tool names may change.

Those providers may receive, process, log, retain, review, reject, or use your Inputs, Outputs, metadata, and related usage information according to their own terms, policies, settings, and legal obligations. By using our tools, you authorize us to send your Inputs, Outputs, and related data to those providers as needed for BLC business purposes.

We are not responsible for:

• the specific image, text, file, refusal, or score a provider returns;
• provider bias, hallucinations, outages, safety filters, policy changes, pricing changes, or availability;
• provider retention or use of data where that use is governed by their own terms;
• delays or failures caused by a provider.

If a provider rejects, flags, filters, or limits your content, we may decline, change, pause, or cancel the order even if we initially accepted it.

5.5 Logs, Metrics, and Retention

We may collect and retain prompts, chats, uploads, previews, Outputs, revisions, order details, approvals, tool settings, usage events, click paths, error logs, abuse signals, metrics, and related metadata for as long as we determine is useful or legally appropriate for our business.

At this time, some tool conversations may not be actively stored in every workflow, but you should assume anything you type, upload, configure, approve, or generate through the Site may be stored, reviewed, analyzed, used, and retained by BLC.

We may delete data when we no longer need it, but these Terms do not create a promise to delete logs after a fixed period unless required by law or stated in a separate written agreement.

6. Orders, Pricing, Lead Times, Returns, and Cancellations

6.1 Pricing and Quotes

Prices are listed in US dollars. Product-page prices, design-tool prices, samples, estimates, and verbal or written quotes are good-faith estimates unless marked final in checkout or in a written invoice.

Custom work can change substantially based on material, size, finish, artwork cleanup, design time, engineering time, proofing, rush timing, shipping, packaging, vendor costs, and customer changes. We may revise a quote before production if the job changes or if we discover new cost, feasibility, safety, supplier, or production issues.

Sales tax, shipping, handling, packaging, rush fees, insurance, payment-processing costs, and other fees may be added where applicable.

6.2 Proofs and Customer Approval

For custom work, you are responsible for reviewing proofs, spellings, names, dates, sizes, materials, colors, quantities, addresses, and other order details before approval.

Once you approve a proof, checkout configuration, quote, invoice, or written production plan, we may rely on that approval. If the final item matches what you approved within normal production tolerances, it is not our error just because you later wish you had chosen differently.

We try to make customers happy, and we may offer adjustments or fixes where reasonable. But custom work is made to an approved specification, not to an unlimited revision standard.

6.3 Lead Times

Lead times vary by material, finish, queue depth, season, supplier timing, proofing speed, shipping method, and customer responsiveness. Estimates shown on the Site or in a quote are good-faith estimates, not guarantees.

Rush work may be available at extra cost, but we do not promise rush availability.

If a job cannot ship when promised, we will handle the situation consistent with applicable law and our order-specific communications.

6.4 Custom and Made-to-Order Items Are Final Sale

Custom, personalized, made-to-order, proof-approved, sample-customized, and specially sourced items are final sale and non-returnable to the fullest extent allowed by law.

We alone decide, in good faith, whether an issue was caused by our production mistake, shipping damage, customer approval, customer-supplied material, natural material variation, normal tolerance, or customer preference.

If we determine that we made a material production error, we may repair, replace, remake, credit, or refund the affected portion of the order, at our choice.

Natural materials and hand-finished work vary. Wood grain, leather texture, acrylic tone, paper color, engraving darkness, edge color, paint, stain, foil, adhesive, hardware, and display lighting may differ from photos, previews, proofs, samples, or expectations. Those variations are not defects unless we determine they are outside reasonable tolerance.

6.5 Stock Items

Non-personalized stock items may be returnable only if the product page or written order terms say so. Returned stock items must be unused, undamaged, and authorized by us in advance. Return shipping and original shipping may be non-refundable unless required by law.

Do not mail returns, customer-supplied materials, samples, legal notices, or other packages to us without written authorization unless these Terms or a written BLC message specifically says to do so. Authorized returns and authorized customer-supplied materials may be sent to the mailing address in section 15 unless we provide a different address for that specific shipment. Unauthorized packages may be refused, returned, delayed, or handled at your risk.

6.6 Cancellations

You may request cancellation through the Site. A cancellation is not effective until we confirm it.

Before production, design, sourcing, or custom ordering begins, we may allow a full or partial refund.

After design work, proofing, sourcing, material purchasing, setup, jigging, cutting, engraving, printing, finishing, assembly, packing, or other production work begins, custom orders are generally not refundable except where we determine a refund, credit, repair, remake, or replacement is appropriate.

Deposits, design fees, rush fees, custom material costs, special-order supplies, proofing work, setup time, and completed labor may be retained even if an order is cancelled.

Nothing in this section limits non-waivable rights you may have under applicable law.

6.7 Shipping, Mailers, and Customer-Supplied Materials

If you send materials, heirlooms, blanks, books, leather, wood, art, hardware, mailers, or any other items to us, you do so at your own risk until we receive and inspect them.

You are responsible for packing, labeling, insuring, and choosing a carrier for inbound shipments to us. We are not responsible for loss, theft, delay, carrier damage, customs issues, under-insurance, or unsuitable packing before the item reaches us.

Customer-supplied materials may be rejected, damaged, consumed, marked, scorched, discolored, broken, or fail during testing or production. Lasers, adhesives, finishes, tools, and heat can behave unpredictably on unknown materials. By supplying material, you accept that risk unless we separately agree otherwise in writing.

For outbound shipments, risk of carrier delay, damage, theft, or loss passes as allowed by law and the applicable carrier terms. We may buy shipping insurance at our discretion or when you pay for it. If a carrier claim is needed, you agree to provide photos, packaging, statements, and cooperation promptly.

7. Intellectual Property

7.1 What BLC Owns

BLC owns or controls:

• The Site, software, layout, visual design, source code, APIs, workflows, and UI behavior.
• The "Big Laser Co." name, logo, brand, copy, photography, product listings, and marketing.
• Our design tools, including current and future sign, image, product, quote, preview, and production tools.
• Tool names, tool flows, prompts, internal evaluation prompts, generation strategies, scoring methods, watermarking, anti-abuse methods, test datasets, training/evaluation data, analytics, production methods, templates, and design systems.
• Stock product designs, sample designs, product photography, staged examples, and internal production files.

You may not copy, scrape, imitate, clone, reverse engineer, publish, benchmark for copying, or use these without written permission.

7.2 What You Bring

To the extent you own original uploaded artwork, text, photographs, or other materials before submitting them, you keep whatever rights you already had. But by submitting them to us, you grant the broad license in section 5.1.

You are responsible for making sure you had the right to submit them.

7.3 Physical Products

When you fully pay for a physical product and it is delivered, the physical object is yours. You may use, gift, display, photograph, and resell that physical object unless an order-specific written agreement says otherwise.

Owning the physical object does not give you the underlying digital files, software, templates, tool logic, production methods, or reproduction rights.

7.4 Marketing and Portfolio Rights

Unless we separately agree in writing, you grant BLC the right to photograph, film, display, publish, and promote any product, proof, preview, project, or finished work we create or help create, including work purchased by you.

We may use that material in our gallery, portfolio, social media, advertising, trade materials, case studies, internal training, AI/software evaluation, product examples, sales pages, and customer communications. We may also use BLC-owned designs, production methods, sample files, templates, product concepts, photos, videos, and same-or-similar work to sell or resell BLC products and services.

Unless a separate written agreement says a project is private, confidential, or exclusive, buying a product does not prevent BLC from making, selling, photographing, showing, improving, or using similar designs, methods, or product ideas for other customers or for BLC's own business. We will try to avoid publishing private personal information, but wedding names, event details, business names, and visible project text may appear if they are part of the work.

This section does not mean we sell your personal information, and it does not mean we claim ownership of third-party IP, logos, photos, fonts, marks, or other material you did not own. If you need confidentiality, exclusivity, or no-gallery treatment, get that agreement in writing before production begins.

7.5 Feedback

If you send us suggestions, ideas, complaints, bug reports, feature requests, or workflow ideas, we may use them without owing you anything and without treating them as confidential.

8. Privacy

Our handling of data is described in our Privacy Policy. The short version:

• We use account, billing, shipping, project, and communication information to run the Site, fulfill orders, prevent abuse, and support customers.
• We do not sell personal information for money and do not share personal information for cross-context behavioral advertising. Using service providers to host the Site, process payments, send email, ship orders, secure the service, or run design/AI tools is not a sale by BLC.
• We may collect and retain Inputs, Outputs, prompts, chats, uploads, previews, approvals, usage events, metrics, and logs as described in section 5.5.
• We use payment processors, shipping providers, analytics tools, AI providers, infrastructure providers, and other vendors that have their own practices.

We do not claim SOC 2, GDPR, HIPAA, PCI audit status, or other regulated-data compliance unless separately stated in writing. Do not send us protected health information, regulated financial data, government secrets, classified material, or other sensitive regulated data.

9. Safety, Installation, and Product Use

Our products may include wood, acrylic, leather, paper, paint, stain, foil, magnets, adhesives, hardware, glass, sharp edges, small parts, fragile parts, hanging hardware, or other materials that can break, cut, splinter, scratch, choke, stain, burn, melt, fall, or cause injury if misused.

Unless a product page says otherwise, our products are decorative goods, gifts, signage, event materials, or display pieces. They are not toys, safety equipment, food-contact equipment, medical devices, load-bearing hardware, fire-rated materials, or child-safe products.

You are responsible for safe installation, mounting, handling, storage, display, cleaning, supervision, and use. Keep small parts, magnets, sharp pieces, cords, packaging, and fragile items away from children and pets.

To the fullest extent allowed by law, BLC is not responsible for injury, property damage, installation failure, misuse, unsafe mounting, failure to follow instructions, or use outside the product's intended decorative or display purpose.

10. Disclaimers and Limitation of Liability

The Site, previews, design tools, generated Outputs, estimates, and products are provided "as is" and "as available" to the fullest extent allowed by law. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability, except warranties that cannot be disclaimed under applicable law.

We do not warrant that:

• any design, preview, Output, or product will meet subjective expectations;
• any AI or software output will be unique, copyrightable, exclusive, or free of all third-party claims;
• the Site will be uninterrupted, error-free, secure against every threat, or always available;
• any third-party provider will remain available, affordable, or consistent.

To the fullest extent allowed by law:

• Our total liability to you for any claim related to these Terms, the Site, a tool, a design, or an order is limited to the amount you paid BLC for the specific order or service giving rise to the claim, or $100 if there was no paid order.
• We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, business interruption, replacement procurement, event disruption, emotional distress, or reputational harm.

Some jurisdictions do not allow certain limitations. In those jurisdictions, the limit applies to the maximum extent the law allows.

Nothing in this section limits liability for fraud, intentional misconduct, or anything else that cannot be limited by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless BLC, its owners, employees, contractors, vendors, providers, successors, and assigns from any claim, loss, damage, liability, cost, settlement, judgment, penalty, or expense, including reasonable attorneys' fees, arising out of:

• your Inputs, uploads, prompts, references, supplied materials, approvals, or project instructions;
• your use, publication, sale, reproduction, or distribution of any Output or product;
• your violation of these Terms or any law;
• your violation of someone else's intellectual property, privacy, publicity, contractual, or other rights;
• your unsafe installation, use, resale, gifting, handling, or modification of any product;
• your customer-supplied materials or inbound shipments.

We may take over the defense of any claim at our option, in which case you agree to cooperate with us. You may not settle a claim against us without our written consent.

12. Modifications

We may update these Terms over time as our products, AI providers, tools, policies, business model, or legal landscape change.

When we make a meaningful change, we may post the updated Terms, show an in-app notice, require re-acceptance, or contact registered customers. Trivial corrections may be made without notice.

If you keep using the Site after changes take effect, that is how you accept the new Terms. If you do not agree, stop using the Site and contact us through the Site to close your account. Any unfulfilled paid orders will be handled under the order, cancellation, and refund terms in effect for that order, subject to applicable law.

We may require you to re-accept the Terms at your next login after a version change.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Colorado, USA, without regard to conflict-of-laws principles.

13.1 Informal Resolution First

Before filing anything formal, contact us through the Site with the details. We try to resolve disputes informally when reasonable.

13.2 Binding Arbitration

If informal resolution fails, you and BLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, a tool, a design, or an order will be resolved by binding individual arbitration administered in Larimer County, Colorado, under the rules of a recognized arbitration provider that BLC and you mutually agree on.

• Arbitration is individual. You may not bring a class action or class-wide arbitration against BLC.
• The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.
• Either party may still bring a small-claims action in Colorado court for disputes that fit within small-claims limits.
• Either party may seek injunctive relief in Colorado court for actual or threatened infringement, misuse of intellectual property, unauthorized access, scraping, reverse engineering, or tool abuse.

If any part of this arbitration provision is found unenforceable, the rest stays in effect, and any remaining disputes go to the state or federal courts located in Larimer County, Colorado.

13.3 Time Limit

Any claim must be brought within one year after it arises, or it is permanently barred, except where a longer period is required by law.

14. General

• Entire agreement. These Terms, the Privacy Policy, and any order-specific terms you accept at checkout are the entire agreement between you and BLC.
• Severability. If any part of these Terms is unenforceable, the rest stays in effect.
• No waiver. If we do not enforce a right immediately, that does not mean we gave it up.
• Assignment. You may not assign your rights under these Terms without our written consent. We may assign ours, including in a sale, merger, reorganization, or transfer of the business.
• Force majeure. We are not responsible for failures caused by events beyond our reasonable control, including power outages, fire, flood, supplier delays, labor issues, equipment failure, illness, natural disasters, shipping delays, network outages, third-party AI provider downtime, payment-provider issues, and similar events.
• No direct email support. The official contact method is the contact form on the Site unless we provide another method in writing.

15. Contact

Questions, complaints, IP takedown requests, order concerns, or general curiosity:

Big Laser Co. Legal name: Big Laser LLC Contact: Use the contact form on this Site. Mailing address:

• Big Laser LLC
• 2519 S Shields St
• Ste 1K PMB 1172
• Fort Collins, CO 80526-1855
• United States

For IP takedown requests, include enough information for us to understand the claim: identification of the work, identification of the allegedly infringing material, your contact information, a good-faith statement, a statement that the information is accurate, and a signature or electronic signature.

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End of Terms of Service v1.2 - 2026-05-19.